AI and Knowledge Management Trends for Government



Organizations spend approximately $1.5 trillion each year on customer service. However, the challenge lies in the need to cut costs while maintaining or even improving service quality. Frontline employees often struggle to provide trusted answers when addressing citizen inquiries, resulting in frustrating self-service experiences for citizens and subpar performance from agents.



Watch an on-demand recording that discusses AI and Knowledge Management, how the IRS has implemented AI solutions, and more.

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government


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Event Type
On-Demand Webcast


This event has no exhibitor/sponsor opportunities


Cost
Complimentary:    $ 0.00


Website
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Event Sponsors


Organizer
eGain Government Team at Carahsoft


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