AI and Knowledge Management Trends for Government
Organizations spend approximately $1.5 trillion each year on customer service. However, the challenge lies in the need to cut costs while maintaining or even improving service quality. Frontline employees often struggle to provide trusted answers when addressing citizen inquiries, resulting in frustrating self-service experiences for citizens and subpar performance from agents.
Watch an on-demand recording that discusses AI and Knowledge Management, how the IRS has implemented AI solutions, and more.
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
eGain Government Team at Carahsoft