Government Customer Experience & Engagement Summit 2025


This event qualifies for 4 CPEs


As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the government customer experience?

 

Join federal experts, thought leaders, and practitioners as we discuss how emerging technologies—such as AI, cloud platforms, and data-driven insights—are revolutionizing government CX. Explore best practices, the role of digital transformation, and how fostering a customer-first culture can empower federal agencies to streamline operations, build trust, and deliver exceptional experiences. Whether tackling challenges in citizen services, improving employee experience, or implementing innovative technologies, the 2025 Carahsoft Customer Experience and Engagement Summit will showcase the potential of CX to transform government services and make lasting impacts for constituents.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, City Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC


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This event has no exhibitor/sponsor opportunities


When
Tue, Jun 3, 2025, 8:00am - 2:15pm


Cost

Government and Military (.gov/.mil email required):  $0.00
Private Sector, Government Contractors, Retirees:  $249.00


Where
The Westin Washington, DC Downtown | Potomac Ballr
999 9th Street NW
Washington, DC 20001
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Website
Click here to visit event website


Organizer
GovExec 360


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Join the event conversation:
@GovExecEvents


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