Beyond the Generative AI Hype: Practical Applications in Behavioral Health

Experts shared insights on how Generative AI had been a transformative technology capable of revolutionizing public sector services by enabling AI agents to:

• Simplify communication by understanding everyday language.
• Converse with residents in their preferred language.
• Gather complete information through straightforward questions, reducing delays.
• Recommend relevant services for review and approval.
• Autocomplete paperwork using existing documents.

However, technology alone wasn’t enough. A partner who understood the environment and data was crucial. Syntasa and Google Cloud successfully delivered projects across the nation.

Participants explored how:

• Simplify access to resources with a Behavioral Health Portal that supports residents in finding help and collaborating with specialists.
• Provide timely, automated insights with a Community Health Needs Assessment.