From Friction to Function: Making Government Digital Services Work for Everyone

State and local governments are committed to modernizing digital services, but many struggle to deliver seamless, inclusive, and accessible experiences for all residents. While accessibility is often treated as a compliance requirement, it should be a core pillar of digital transformation—ensuring every person, regardless of ability, can navigate websites, complete forms, and engage with government services without barriers.

A recent Center for Digital Government survey highlights a key challenge: Many agencies lack the funding, expertise, and strategic coordination to create equitable and effective digital services. The result? Fractured user experiences that fail to meet public expectations and erode trust.

Government Technology and Nelnet Government Services for a live webinar where experts will unpack the survey findings, share actionable steps for improving digital accessibility, and explore how government agencies can integrate accessibility into every aspect of digital service delivery.

Key Takeaways:

• Why accessibility challenges persist—and how fragmented digital strategies impact all constituents. 
• Transforming digital services beyond compliance—to create seamless, equitable, and user-friendly experiences for everyone.
• Practical steps for integrating accessibility—from prioritization and planning to partnerships and technology implementation.