A Closer Look at High-Impact Service Providers: The ITA Edition

The International Trade Administration has a complex mission of supporting U.S. companies in exporting, enforcing trade laws. and increasing foreign direct investment.

In this conversation, Stan Kowalski, ITA’s director of organizational excellence and strategic delivery will share how ITA is modernizing digital services, expanding self-service options and using AI tools to help customers find what they need faster. In addition, Sean Hetherington the director of federal civilian at Adobe will provide the industry perspective of supporting federal agencies.

Featured topics:

• Harnessing AI tools to help automate tasks and enhance efficiency
• Using customer and employee feedback loops to redesign services and boost satisfaction
• Aligning CX, EX and emerging technologies to drive continuous improvement across mission operations