The Data Reality: Customer Experience Myths Debunked

Many organizations believe they're ready for customer experience (CX) transformation, yet persistent myths are silently sabotaging their CX strategies — from fragmented customer views to compliance-personalization trade-offs.

 

Hear from data experts at Informatica as they challenge these assumptions and reveal the data realities standing in the way of your CX potential. Discover valuable use cases that deliver measurable impact, including a single view of customers, commerce and product experience and customer privacy and consent.

 

Join our webinar to learn how to:

  • Identify myths holding back your CX strategy
  • Harness data and context to drive next-level CX
  • Overcome challenges with real-world examples 

Speaker Details

Monica Mullen

MDM Marketing Director • Informatica

 

Bob Kwilos

MDM Field Engineer • Informatica

Event Topic

Big Data, Citizen Engagement

Relevant Audiences

All State and Local Government, All Federal Government

Other Agency

Other Federal Agencies
The Data Reality: Customer Experience Myths Debunked
Event Type
Virtual / Online
Event Subtype
Webinar / Webcast
When
Tue, Jan 20, 2026 | 10:00 am - 11:00 am PT
Registration Cost
Complimentary
Website
Click here to view event website
Organizer
Informatica