CX Workshop

In an increasingly digital world, federal agencies are building and implementing customer-first frameworks to improve service delivery and rebuild public trust. Across the Department of Defense, officials are establishing innovative customer experience initiatives for its service members and families. By following federal CX guidance, adopting omnichannel communications and building accessible government websites, agencies are working to ensure the public is satisfied with their services. Whether one is transitioning to civilian life or approaching retirement, High Impact Service Providers are meeting people where they are in their life experiences.

What are the critical steps that leaders are taking to place customers at the center of government? And as more services move online, how are agencies prioritizing privacy and protecting sensitive data? Join Nextgov/FCW and Defense One for this virtual workshop convening government and industry leaders who are trailblazing the customer experience movement.