Name: What You Need to Know About Bots and CX
Start: 2025-05-05
End: 2025-05-05

Chatbots have grown in popularity for good reason: They’re friendly, helpful, and do a great job making information readily available. In government applications, the benefits are arguably even more significant. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. Whether your organization is toying with the idea of implementing bots to support your CX efforts or is ready to dive in, join us online Monday, May 5, from 4-4:30 p.m. ET/1-1:30 p.m. ET. You’ll hear from a CX expert about the bot basics and how to get started. You’ll learn:<ul><li>Use cases for implementing bots.</li><li>How to measure success and communicate it across your organization.</li><li>Best practices and common mistakes to avoid as you embark on your bot journey.</li></ul>

Chatbots have grown in popularity for good reason: They’re friendly, helpful, and do a great job making information readily available. In government applications, the benefits are arguably even more significant. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. Whether your organization is toying with the idea of implementing bots to support your CX efforts or is ready to dive in, join us online Monday, May 5, from 4-4:30 p.m. ET/1-1:30 p.m. ET. You’ll hear from a CX expert about the bot basics and how to get started. You’ll learn: Use cases for implementing bots. How to measure success and communicate it across your organization. Best practices and common mistakes to avoid as you embark on your bot journey.