Mission-Centered Design for Real World Outcomes
Join us for a dynamic FedInsider discussion on how mission-centered system design can transform public sector services into improved, outcomes-driven models. As expectations around cost reduction and efficiencies continue to drive change, government and industry leaders must go beyond incremental improvements to reshape how citizen experiences are designed and in fact delivered.
This webinar will explore how focusing on mission outcomes can properly inform and drive complex choices in automation, data management, and even trust building strategies. The results are services that are both more effective and aligned to public needs.
Learning Objectives:
- Learn from Experts: Understand the principles of how to leverage mission-centered system design for citizen services
- Real-World Applications: Learn from success stories of agencies that that can report the real-world impact of transforming its citizen touchpoints, not just service metrics
- Explore Strategies: Discover tools and frameworks for embedding mission-focused innovation into agency operations
Speaker Details
Carter Farmer
CIO,
EPA
Edwin Bodensiek
Sr. Director,
CX Accelerator,
Maximus
Bill Pratt
Contributing Editor,
FedInsider
Event Topic
Big Data, Citizen Engagement, ManagementRelevant Audiences
All State and Local Government, All Federal Government, National Guard, Air Force, Coast Guard, City Government, County Government, Municipalities, State Government, Department of Agriculture, Department of Health and Human Services, Department of Justice, Department of Labor, Department of State, U.S. Agency of International Development, U.S. Census Bureau, U.S. Postal Service, Veterans AffairsOther Agency
Office of the President (includes OMB), Other Federal Agencies, Judicial Branch Agencies, Foreign Governments/Agencies