Delivering a No Wrong Door Experience with Salesforce APS

Health and Human Services agencies had been turning to modern, AI-enabled Digital Front Door solutions to streamline intake, eligibility and access to services as they faced rising demand and outdated systems.

This webinar showed how Salesforce’s Agentforce Public Sector licensing helped agencies deliver intelligent self-service, connected case management and more equitable outcomes for the communities they supported.

Attendees joined to:

• Understand how APS licensing enabled agencies to deliver a modern Digital Front Door

• Discover tools used for intelligent intake, eligibility guidance, connected case management and actionable insights

• See how state and local HHS organizations used Salesforce to deliver more equitable outcomes for the communities they served