Name: How Your CX Can Better Support Underserved Communities
Start: 2026-04-13
End: 2026-04-13

<div data-widget-type="custom_widget" data-x="0" data-w="12"><div id="hs_cos_wrapper_module_1765829407904" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div data-hs-token="module.module_1765829407904.richTextContentHTML"><p>Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that's not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety.</p><p><strong>Join us online Monday, April 13, from 4-4:30 p.m. ET/1-1:30 p.m. PT</strong>&nbsp;as we discuss strategies for extending good service to the broadest range of constituents possible.</p><p><b>You'll learn:</b></p><p><ul><li>Strategies for creating inclusive services.&nbsp;</li><li>How to reduce accessibility barriers.&nbsp;</li><li>How to incorporate feedback mechanisms for better tracking.</li></ul></p></div></div></div>

Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that's not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety. Join us online Monday, April 13, from 4-4:30 p.m. ET/1-1:30 p.m. PT as we discuss strategies for extending good service to the broadest range of constituents possible. You'll learn: Strategies for creating inclusive services. How to reduce accessibility barriers. How to incorporate feedback mechanisms for better tracking.

How Your CX Can Better Support Underserved Communities

Speaker Details

Kevin Borja