Your Help Desk Is Under Attack: Is Your Organization Prepared?

Recent cyberattacks demonstrate that even the strongest defenses can be bypassed through the help desk. In 2025 alone, tech support fraud resulted in nearly $600 million in losses. High profile incidents at organizations like MGM Resorts and Caesars Entertainment have shown that social engineering targeting help desk employees is now a primary vector for ransomware and MFA bypass. Public sector and security-first organizations require more than "off the rack" passwordless solutions. To maintain mission-critical security, you must protect the entire identity lifecycle.

Join RSA and Carahsoft to explore how security-first organizations can establish verified trust between users and support staff and detect threats in real time without disrupting operations. You will learn practical strategies to modernize help desk security, reduce fraud risk and strengthen Zero Trust initiatives across your environment.

We will also share how organizations are applying these principles using solutions like RSA Help Desk Live Verify to secure every support interaction and close one of today’s most exploited attack paths.

We will discuss:

• True Passwordless Interactions.
• Verified Bi-Directional Trust.
• Real-Time Threat Detection.
• Seamless Integration.

Learn how to reshape your support interactions to improve productivity while ensuring complete organizational confidence.