Transforming CX and Service Delivery in State Government Operations
State and local Governments are working to deliver more reliable, accessible and measurable digital services while improving resident experiences.
Datadog and Carahsoft hosted Transforming CX and Service Delivery in State Government Operations on Wednesday, July 15, 2026. During the webinar, attendees explored how agencies can improve digital service delivery, measure CX outcomes and gain end-to-end visibility into resident-facing services using Washington State EO 25-06 as a real-world example.
Attendees Learned:
- How mandates like Washington State EO 25-06 were shaping digital service priorities
- Ways to measure digital performance and CX across agencies
- Best practices for improving accessibility, reliability and service outcomes
- How observability supported modernization and end-to-end visibility
All registrants received Datadog's Washington State Solution Brief, featuring a real-world example of Washington's digital-first transformation.
Speaker Details
Pete Curtis
Strategic Account Executive
Datadog for Government
Rachel Knoche
Solution Engineer
Datadog for Government
Event Topic
Citizen Engagement, TechnologyRelevant Audiences
All State and Local Government
Event Type
On-Demand
Event Subtype
Webinar / Webcast
Duration
1h 0min
Registration Cost
Complimentary
Organizer