Microsoft Discovery Hour: Delivering AI-Powered Customer Experiences

Join us for a free Microsoft Discovery Hour to explore how Microsoft Dynamics 365 and Microsoft 365 Copilot empower organizations to deliver exceptional customer experiences using agentic AI.

Address today’s service challenges—rising case volumes, disconnected systems, and high attrition—by unifying data, automating workflows, and facilitating proactive, personalized support. Experience live demos and learn how Microsoft’s AI vision transforms service into a growth engine.

Who should attend:

• Business decision-makers (Chief Customer Service Officers, Chief Experience Officers, Chief Operating Officers, Call Center Operations VPs, Customer Service VPs, Support Services VPs)
• IT decision-makers (Chief Information Officers, Chief Information Technology Officers, Chief Technology Officers, Information Technology VPs)
• Transformation champions (Chief Transformation Officers, Digital Transformation VPs)
• Service and experience influencers (Call Center Directors, Customer Experience Directors, Service Support Directors)

During this event, you’ll:  

• See how unified platforms and real-time data connect channels, resolve issues faster, and streamline service operations
• Learn how generative and agentic AI drive measurable improvements in productivity, cost efficiency, and customer satisfaction
• Gain firsthand insights into how Dynamics 365 and Copilot seamlessly integrate sales and service functions, empowering you to deliver exceptional customer experiences.