Microsoft Virtual Training Day: Transform Customer Experiences with AI

Gain the skills and knowledge to evolve the way you work with AI at a free Microsoft Virtual Training Day from Microsoft Learn. Join us at Transform Customer Experiences with AI to learn how to simplify and optimize key customer touchpoints across sales and service with Microsoft 365 Copilot and agents. Explore practical strategies for delivering more personalized experiences, improving team productivity, and responding to customer needs with greater speed and clarity.

Get ready to:

• Learn how to accelerate deal closure and improve sales processes using Copilot and agents in Microsoft Dynamics 365 Sales.
• Discover how to increase customer service efficiency and effectiveness with Copilot and agents in Microsoft Dynamics 365 Customer Service.
• Find out how to deliver meaningful customer experiences through personalized engagement and streamlined sales workflows.
• Gain deeper insight into customer needs and goals through real-time knowledge management for both self-service and assisted support scenarios.
• Chat with Microsoft experts—get answers to common Copilot and agent questions.

After completing this training, you’ll be eligible to take the Microsoft Dynamics 365 Customer Experience Analyst Associate certification exam at 50% off the exam price. If you already have a Microsoft Learn account, we recommend using the email associated with your account when registering for the event.