Modernizing CX: Driving Efficiency with ServiceNow + Voice AI Automation

Voice is becoming more important, not less, as organizations modernize their commercial customer experience strategies. With research showing that over 75% of enterprises are actively deploying voice-first AI to handle rising interaction volumes, CX leaders are under pressure to scale operations without adding layers of technical complexity. True modernization requires moving beyond rigid, legacy systems to fluid, intelligent voice automation.

In this webinar, discover how integrating advanced Voice AI with your ServiceNow CRM transforms the modern contact center. We will explore the deployment of autonomous inbound and outbound Voice AI agents that seamlessly resolve routine inquiries, and look at how real-time transcription empowers live agents with instantaneous context and automated summaries. Finally, see how AI-driven evaluations revolutionize quality assurance by providing automated, 100% coverage performance scoring directly within your CRM architecture.

What You'll Learn:

• Next-Gen Autonomous Agents: How intelligent inbound and outbound Voice AI agents handle complex customer workflows, routine tier-1 triage and proactive outreach.
• Live Context & Real-Time Transcription: Ways streaming transcription eliminates manual note-taking, drives immediate CRM data capture and surfaces real-time agent guidance.
• AI-Powered Evaluations & QA: How to replace manual call sampling with automated AI evaluations that score 100% of customer interactions for quality, sentiment and compliance.
• The Unified Data Advantage: Why tying Voice AI capabilities directly to the ServiceNow CRM single data model eliminates operational silos and reduces technical debt.