The ROI Blueprint for AI-Enabled State and Local Service Delivery

State and local agencies are navigating rising service expectations, aging systems and limited technical resources while trying to modernize at a pace that keeps up with mission demands. Leaders are balancing budget constraints with the need to improve employee and constituent experiences, strengthen operational resilience and reduce the burden of maintaining legacy platforms. These challenges make it difficult to deliver fast, reliable and secure services across the enterprise for all end users.

To help agencies modernize with confidence, Freshworks and Unisys provide a secure AI-powered Enterprise Service Management platform designed for state and local governments, offering capabilities such as:

• Unified service delivery that brings core service functions together in one cloud environment
• AI driven efficiency that improves resolution speed and reduces manual workload
• Improved employee and constituent experience through intuitive self-service and consistent interactions
• Stronger operational visibility through real-time analytics and actionable insights
• Secure modernization grounded in Zero Trust security strategies and decades of public sector experience