AWS returned to New York! View this on-demand to see our second annual AWS New York Virtual Innovation Day. Complete with multiple sessions, this event focuses on the practical aspects of migration, end-user computing, and cost mitigation. Learn how the sophisticated, yet simple, AWS approach can help your agency thrive.

Given the recent surge in enabling employees to work from home, many organizations are unprepared to create a productive, secure, and reliable telework environment. Understanding how to support a culture of virtual work is a significant shift for many enterprises who expect their employees to come in every day. The truth is, though, when an emergency strikes such as COVID-19, organizations need to be ready for Plan B. Continuity of operations...

Create, Manage, Deliver, and Track Exceptional Online Learning Programs Now that instructors and enablement teams are moving everything online, creating an engaging virtual learning environment has never been more vital. Join us online for a complimentary virtual seminar on how to create and maintain high levels of retention and engagement in an online learning environment. Our team of eLearning experts will teach you the basics of Adult Lear...

Enterprises are struggling to see value from IoT implementations. One of the main challenges is just getting real-time data from edge devices. Other challenges faced by government agencies include network availability, latency, cost of round-tripping between the edge and the enterprise, monitoring, and more. A new solution is needed to quickly manage and monitor thousands of edge agents deployed in or near the edge devices to enable edge data...

In this on-demand webinar, Daniel O'Sullivan, Founder and CEO of Gyst Technologies, led an informative webinar that expanded attendees’ knowledge about the use of advanced analytics and speech personalization in contact centers. Explore behavior-driven personalization in your IVR channels and 'voicebots' to deflect calls away from expensive agents and drive costs down. This webinar helped attendees and their agencies: Discover new ways t...

Ever since the dawn of the internet, its usefulness lies in the data it handles, whether moving it, storing it, or calculating with it. As a result, just as Willie Horton once said he robbed banks because “that’s where the money is,” many of today’s cyber bad actors target agencies’ data because they can monetize it. As a result, cybersecurity is akin to the 20th century Cold War. On the one hand, bad actors ...