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Genesys CX Tour - Government
How is your agency meeting the new customer experience mandates? At our recent CX Tour for Government, we heard from industry leaders from Forrester and Office of Management and Budget. They shared specific insights covering: Customer experience requirements set forth in the President's Management Agenda, OBM Circular A-11 Memo, and pending legislation The state of Customer Experience in Government, and 6 competencies to improve customer expe...
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