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Configuring for Kids: Making Tech Work...
At Carahsoft, we believe it is time to bring child welfare out of the dark ages of technology. We work with Salesforce to share a powerful proof point: the Accenture Case Insight Solution (ACIS). At this session, the Accenture & Salesforce team will tell a story of how they worked with child welfare stakeholders across the country to articulate how technology can enable caseworkers to get better outcomes for children. Based on that intel,...
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Envisioning a Modernized Contact Center...
There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Join Salesforce for an on-demand webinar,...
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