4 webcasts found
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CX Reimagined: How SMS Fosters Citizen...
Digitizing government services provides a unique opportunity to engage and serve the public. Prioritizing multi-channel outreach strategies has helped agencies to better engage with their vast audiences and underserved communities. Building an inclusive, transparent government starts with strategic communications that reach people where they are most. Governments benefit from creating thoughtful interactions that provide updates to enhance the...
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Improving Government Experiences: 4 Way...
A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver excellent, equitable, and secure citizen services an 'A'”. Alleviating customer burden can be challenging. Join Granicus for a complimentary webinar to hear from a government experience expert about how antic...
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Building Program Awareness with Digital...
Successful digital service adoption begins long before submitting a form. Agencies best position themselves to ensure seamless adoption when they create awareness campaigns highlighting program benefits, and journey map the user’s experience through the process. Join Granicus for a complimentary webinar that underscores the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Specif...
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Barriers of Digital Service Adoption
Creating seamless customer experiences (CX) has become vital for organizations looking to impact agency service adoption. Understanding and taking the steps to reduce barriers that prevent digital service adoption requires government agencies to provide intuitive and thoughtful digital experiences that guide individuals through the enrollment process. Join Granicus for a complimentary webinar where experts will explore common barriers that imp...
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