Following demand from across the customer service and contact centre community for a peer-led, discussion-based and theory-free meeting point, Customer Contact Week Europe is the new place to exchange ideas that will shape the future of the customer service and contact centre industry. Developed entirely for customer service professionals, by customer service professionals, join the community in March for three days of high-quality content, be...

The focus of Surface Warships is on the mainstay of modern naval forces: corvettes, frigates and destroyers. A thematic balance is struck between operational/strategic discussion, and the design and construction of the platforms themselves, their combat systems, communications and armaments. Take part in this well-known international event, and participate in our dedicated focus day on Naval Combat Systems. This new addition to the Surface War...

Master Digital Transformation To Embrace Evolving Customer Demands Customer demands are constantly evolving and will not slow down. To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers....

Pharma-IQ is delighted to announce the return of the MOST interactive and the MOST senior Clinical Trial Supply event, attracting senior clinical supply chain professionals from across the pharmaceutical and biotech industry. This year’s event will continue to look at in an interactive manner how we can effectively manage the supply chain and reduce wastage, with topics of discussion to include: improvements in temperature controlled log...

Oceanographic Survey Vessels is the world's first conference dedicated purely to the employment of hydrographic survey vessels in the broader defence and security context. This event was created as a result of increased demand from the international naval community for a meeting which broke away from the traditional scientific and purely civil focus of other hydrographic conferences and trade shows, focusing instead on the employment of assets...

The only symposium dedicated exclusively to discuss new approaches to modularity, interoperability and new combat systems for all future navies. The Naval Combat Systems 2016 conference has been designed to enable end-users and industry to further the discussion around modernisation, modularity, interoperability, and the acquisition and integration of new combat systems. For instance, is it possible to achieve effective modularity for systems...

The Airborne ISR & C2 Battle Management summit is the global intelligence community’s Annual General Meeting. The event brings together over 180 Chiefs of Staff, Commanders of ISR, National Intelligence Leaders, Program Executive Officers and Industry Directors from across the globe to discuss the challenges and success shaping Airborne ISR and C2 Battle Management for the current dynamic world of conflict and into the future. The co...

Each conference has been developed alongside our senior advisory board and speaker faculty, covering Information Security for Financial Services, Insurance & Risk, Cyber for General Counsel and Human Factors & Digital Skills. Brought to you by the team behind the hugely successful InfoSec FS, discussion will focus on the latest technology, threats and challenges facing banks, retailers, transport & logistics and enterprise. Combini...

2015 has seen a sharp increase in challenges to the security of national and regional borders. With Hungary constructing physical barriers to stem the flow of migrants from the Middle East into their country, and the eu-LISA program trialling 'smart' technologies at European borders, to both facilitate and secure crossings, the concern over the security of national borders is reaching fever pitch. It is due to this concern that senior Home Aff...

With Military operations in Afghanistan having drawn to a close at the end of 2014, Medical evacuation services are now increasingly operating in austere environments and facing new medical and logistical challenges. Such challenges include a lack of quality, local medical facilities and the consequent impact has on evacuation procedures, a need to execute complex medical procedures in flight whilst repatriating patients, and the absence of st...