In our evolving digital age, prioritizing the customer experience (CX) has become one of the most important and efficient ways to increase engagement, and new technologies are helping organizations do so. Staying on top of the newest CX and technology trends to meet citizen expectations can be difficult though. Join us online Thursday, March 12 from 2-3 p.m. ET/11 a.m. – noon PT for a panel discussion featuring customer experience expert...

APIs have become the standard way of connecting applications, data and devices in our increasingly connected economy. And the good news is that your valuable mainframe applications and data can easily participate by providing APIs or consuming APIs.Learn how to:• Unlock the hidden value of your data and unique capabilities• Connect to an API management platform• Extend your reach to new customers and partners• Create new so...

Enterprise Architecture as a practice is well understood by IT teams due to well-understood categorization models for tracking and managing assets. IT Finance Management was driven by accounting standards that we often poorly aligned to IT assets. Now, TBM is bringing a complete methodology to both Business and IT groups within a single enterprise. Learn how Business groups benefit from the foundations of EA, and how IT groups can better under...

Learn how to connect your mainframe COBOL applications to new channels, applications and services with APIs. See how we can help you service-enable COBOL programs and generate powerful APIs to connect your mainframe to a greater API ecosystem. Leverage your application business logic to create new capabilities to share and how to consume capabilities offered from extended APIs.

Don't miss the chance to hear the perspective of Federal Chief Information Officer Suzette Kent on using tech tools to the fullest extent during a crisis and how Covid-19 will impact government modernization in the long term. To be the first to know about Dcode events, sign up for our newsletter at dcode.co/subscribe.

Attendees of this event heard from VMware's BreAnne Buehl and Cameron Lewellen on how you can grow your VMware Healthcare business through Telehealth and Teleradiology. Register to view this on-demand recording.

Government agencies continue to expand their digital service offerings, making it easier than ever before for the public to access critical benefits and services online. However, this rapid expansion of digital services has opened the door to unprecedented identity fraud and abuse, costing billions of dollars. In many cases, additional customer friction was introduced for identity verification processes as a mechanism for reducing fraud. But t...

The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc. With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technolog...

This webinar will explore the benefits and challenges of manual software testing versus automated software testing in the defense and aerospace industries. Participants will gain a comprehensive understanding of the differences between these two testing approaches, including their respective advantages and limitations. We will discuss the role of manual testing in ensuring the safety and reliability of critical defense and aerospace systems, a...

8 Barriers of Digital Service Adoption Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will ex...