COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...