Agencies require data in the right form — and at the right place and time — to deliver the services that citizens need. Join us and IDC guest speaker Alan Weber for a discussion around the tools, information, and culture that are critical to enhancing the citizen experience. Alan will walk through top statistics from an in-depth study entitled Driving Value Through Digital Services that highlights the efficacy of CRM and other tool...

There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Join Salesforce for a live webcast, discu...

As more departments and agencies connect caseworkers, case details, and case resources in order to better govern, the resulting amount of data grows exponentially. The data captures invaluable insight about case processing and overall drivers behind mission services.Government Cloud Wave extends the analytical functionality of Case Management, helping caseworkers to close cases faster.Join us as we host Acumen Solutions for a demo of Governme...

Are you ready for a new kind of customer success? Join us for the all-new Salesforce World Tour in Washington, D.C. on April 28 and see how to connect with your customers in a whole new way. Access the best speakers, sessions, keynotes, and more - for FREE! Learn firsthand from government leaders how to sell, service, market and succeed like never before!

Digital disruption. Social media. Real-time collaboration. Data convergence. Virtual teams. Agile development. Mobile everything. Cloud computing. The way we work is fundamentally changing. Some companies will adapt and grow. Others will be left behind.

 Where do you go to understand the future? Learn from all-star customers? Master the cloud? For seven years, the most successful companies in the world have come to Dreamforce....