A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the...

Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...

COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

For almost three decades, governments at all levels have been working to improve the way they deliver services and benefits and engage with their customers---both internal and external. Efforts from past administrations focused on modernizing infrastructures and improving digital delivery, as well as gathering feedback from the public on how well the services were delivered. The Biden Administration has made customer experience one of its thre...

OVC will recognize individuals and organizations that demonstrate extraordinary acts of service to crime victims and outstanding work in victim services during this annual awards ceremony. The award recipients are selected from public nominations in multiple categories for their vision, action, and leadership on behalf of crimes victims. Join us to learn about the inspiring contributions of this year’s awards recipients.

Join OVC for a tribute to victims of crime and the many dedicated professionals and volunteers who advocate on their behalf.

Cyber Smoke was founded in 2011 by six industry and government professionals for the sole purpose of collaborating on cyber security at the Department of Homeland Security. Ten years later, it is still the most talked about and widely attended networking event in the Federal market. While it was stubbed out for much of 2020 as the pandemic took its toll on in-person events, we are excited to announce the return of MeriTalk’s Cyber Smoke....

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. Join 1100+ national and local leaders who come to learn, teach and inspire each other. Together, we’re building a #JustEconomy that’s free of hate and full of opportunity. THE CONFERENCE FEATURES: A wide range of sessions on community organizing and advocacy, fair housing, fair lending, access to capital and credit, workforce and...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. AFCEA Bethesda is continuing to provide access to our events virtually. We have transitioned our Spring Fling Networking Event into a FREE networking webinar where we truly are Xperiencing the Future. We are excited to announce our first ever Young AFCEA Bethesda Virtual Spring Nexus Event on April 22, 2020! To have that same Sprin...

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend. There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the typ...