3 webcasts found
+ 14 past events found
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How the IRS Unlocked Data from Legacy A...
The ongoing pandemic has highlighted the criticality of many Federal and State agencies' ability to quickly and accurately share data outside of their organization. However, many agencies struggle to even share their data amongst the applications within their own portfolio. In this webinar, we will explore how the IRS was able to liberate vast amounts of data "locked up" in legacy applications - freeing it for use all across the agency and bey...
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E-Discovery, Records & Information Mana...
As the volume of digital information continues to grow, the scope of electronic records management has expanded exponentially and is an increasingly critical issue for government agencies, particularly as it relates to providing secure storage, access and retrieval of government records. Key government and industry experts will gather at the 17th annual event to discuss current technology solutions/requirements, policy updates/changes and revi...
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Using Data and Digital Services to Improve CX
A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one agency is utilizing data to implement digital services to improve internal and external CX. Topics covered include how CX projects are identified, teamwork required, digital service development and implementation, and associ...
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