11 webcasts found
+ 183 past events found
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7 Metrics to Strive For in 2019
Data is plentiful for government practitioners. With near-infinite website and email metrics, along with all the data that modern solutions can deliver, we have more information than ever.But what is a good number? And how do you act on the data? Join our complimentary webinar to discover civic engagement trends and metrics you should be striving for.Specifically this webinar will cover:7 key trends in civic engagementValuable insights on emai...
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Jira Service Desk for Citizen Engagemen...
Join our on demand webcast to learn how government agencies use Jira Service Desk to ease and speed citizen interactions -- as well as customize and streamline internal agency communications. We'll review the common challenges that most local agencies have in delivering effective citizen services, and then show you how our robust ticketing and workflow engine enables a great citizen experience, regardless of device or location. Atlassian Jira...
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Government To Citizen: Top Digital Cust...
In our evolving digital age, prioritizing the customer experience (CX) has become one of the most important and efficient ways to increase engagement, and new technologies are helping organizations do so. Staying on top of the newest CX and technology trends to meet citizen expectations can be difficult though. Join us online Thursday, March 12 from 2-3 p.m. ET/11 a.m. – noon PT for a panel discussion featuring customer experience expert...
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DCRA - A Digital Transformation Case Study
In 2018, the Department of Consumer and Regulatory Affairs (DCRA) embarked on a Digital Transformation journey called "Vision 2020," focused on technology enhancements to streamline processes and increase efficiency for their customers. The lessons learned and accomplishments achieved are applicable to Federal, State and Local governments nationwide. With the current public health emergency, DCRA temporarily closed their offices, and quickly p...
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Improving the Customer Experience - Digitally
Technological advances are altering employee and citizen expectations. Hand-held devices allow users to obtain what they want, when they want it and, in the desired format. Citizens are spending more time online than ever before and have come to expect equal service capabilities from government and the private sector. Modern technology has placed the digital customer experience front and center. The Digital Experience is the sum of digital int...
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On Demand Webinar: Discover Oracle Chat...
Learn how Oracle Digital Assistant automates engagement, provides a seamless workflow between bots and humans and improves efficiency while freeing up staff to focus on critical mission requirements. Discover new ways to connect Simplify interactions and improve productivity Build intelligence with AI and machine learning Integrate seamlessly to multiple back-end systems to transform your agency
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The Power of the Engaged Customer: Tips...
Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access? Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic c...
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Metrics that Matter: How-to Evaluate Ci...
As governments are redefining the end-to-end resident experience, communications leaders are tasked with transforming public interactions into meaningful engagement. But for many governments, the cost – in both time and money – to achieve effective metrics is too burdensome to maintain. During this discussion, experts will provide insights on how to find the critical data your agency needs to best evaluate your communications journ...
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More than a Fling: How to Build Long-La...
Like any strong relationship, long-lasting resident connections require two-way communications. While some current government-to-constituent experiences feel more like speed-dating, effective experiences require more long-term investment. As more governments are building robust web properties, digital services, and multi-channel communications, they’re also turning to feedback tools to capture real-time input from residents. Benefit from...
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EP40 Affordable Housing: Open the Door...
Actionable next steps on what local governments can do about affordable housing, and its direct tie-in to community dynamics and economic mobility opportunities for residents.
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