Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if your surveys aren’t currently hitting the mark or providing the right insight, you’re missing out on important feedback from those you serve. Join us online Monday, April 15 at 4 p.m. ET/1 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

Sponsored Content WebinarDV SOLUTIONS During this webinar, we'll highlight the following key points: Partnerships: We are inviting Primes, Apex Accelerators, Chamber of Commerce’s, Small Business Organizations and SMEs to partner with the Federal Forecasting App. Category & Subcategory Management: Partners would have their own dedicated categories & subcategories. Partners would have access to push notification features, current...

Does your agency need more constituents to be aware of initiatives or programs without adding additional staff? Are there groups of people you are struggling to connect with the right services? Would you like to reduce costs and save time by sending personalized emails and SMS messages to millions at a time? Join Granicus communication and engagement experts on Tuesday, February 20 at 10 a.m. ET for a look at how an integrated, personalized co...

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to he...

Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...

Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.

One of the most potent ways in which cities, counties and states can fight against the sad absence of trust in government is through the audit function and there has never been a time within memory when creating trust in government has been such a challenge. Yet, there is a perennial threat to their independence, which is the bedrock of the auditors’ standing in government and their ability to serve the residents of their entities. It...

Digital transformation has been a central premise of government at all levels tackling the job of ending reliance on legacy technology, upgrading systems and expanding services. Until recently, transformation efforts at the federal level focused on “lift-and-shift,” updating their digital systems or processes to make them better or more innovative, but they didn’t have the customer or end user or employee in mind while doing...

How are government contact centers evolving to serve a new generation of citizens and residents? The President’s Management Agenda and rising consumer expectations have placed a renewed focus on improving experience to rebuild trust in government at all levels. At the heart of this work are improvements to the government contact center experience and operational efficiency. Agencies today are tasked with providing their customers with a...

Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.