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Sponsored Content: FEDERAL FORECASTING...
Sponsored Content WebinarDV SOLUTIONS During this webinar, we'll highlight the following key points: Partnerships: We are inviting Primes, Apex Accelerators, Chamber of Commerce’s, Small Business Organizations and SMEs to partner with the Federal Forecasting App. Category & Subcategory Management: Partners would have their own dedicated categories & subcategories. Partners would have access to push notification features, current...
March 12, 2024
Organizer: Jennifer Schaus & Associates
Location: Webcast
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Strategies for Increasing Customer Engagement
Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to he...
January 24, 2024
Organizer: GovLoop
Location: Webcast
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What CX Metrics Actually Matter and How...
Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...
January 22, 2024
Organizer: GovLoop
Location: Webcast
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5 Biggest Barriers Unveiled
Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.
December 12, 2023
Organizer: GovLoop
Location: Webcast
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Moving Customers to the Front of the Di...
Digital transformation has been a central premise of government at all levels tackling the job of ending reliance on legacy technology, upgrading systems and expanding services. Until recently, transformation efforts at the federal level focused on “lift-and-shift,” updating their digital systems or processes to make them better or more innovative, but they didn’t have the customer or end user or employee in mind while doing...
October 5, 2023
Organizer: FedInsider
Location: Webcast
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Updating Your Agency's End User Experience
Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.
September 21, 2023
Organizer: GovLoop
Location: Webcast
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Maryland Municipal League Summer Conference
Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.
June 25-28, 2023
Organizer: Maryland Municipal League
Location: Ocean City, MD
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User Centered Digital Experience Series...
Building Program Awareness: Communication Strategies that Drive Outcomes Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption. Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Join experts to lear...
June 13, 2023
Organizer: GRANICUS
Location: Webcast
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Government Customer Experience & Engage...
Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...
June 1, 2023
Organizer: GovExec 360
Location: Washington, DC
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Where to Focus Your CX Efforts
How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...
May 17, 2023
Organizer: GovLoop
Location: Webcast
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