Agencies have taken the executive order issued by President Joe Biden in December 2021 to heart. Nearly every agency large and small has a chief experience officer. And there’s a continual drumbeat of new and expanded digital service offerings. We invite you to join us for the Federal News Network CX Exchange, presented by Maximus, an exclusive two-day event April 23 and 24. You will hear from tech leaders across government and industry...

We would like to extend an exclusive invite to our StackNexus webinar: Modernizing Citizen Engagement through 311 Solutions on Tuesday, April 23, 2024 at 4:00pm ET! Please join us as we share examples of how cities and counties across the country are leveraging the Salesforce platform and our 311 solution, Nexus 311, to easily meet the unique needs of their citizens. Come hear about how our solution can help improve the experience for your st...

Wisconsin’s Safety Council’s Annual Conference is Wisconsin’s premier event highlighting health, safety and human resource best practices challenges and solutions. Our conference features 50+ educational sessions, 200 exhibitors and 5 pre-conference professional development courses. In its 82nd year, our conference provides a unique opportunity for professionals to share resources and experiences with colleagues, and to discu...

Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if your surveys aren’t currently hitting the mark or providing the right insight, you’re missing out on important feedback from those you serve. Join us online Monday, April 15 at 4 p.m. ET/1 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

Excellent digital service is crucial to delivering exceptional customer experience. How can you be sure you’re employing the right technology and services to achieve this goal? Join moderator Tom Temin, and federal agency and industry leaders as they discuss technology, lessons learned and best strategies for the future. Learning objectives: Unveiling agency CX goals and philosophy Bridging the gap between program and IT perspectives Ali...

Modernizing and digitizing government services is a complex task. Citizens often have a hard time finding the right agency or information they need, processes are lengthy, and often deal with sensitive data, and agencies are required to meet stringent privacy and security standards and regulations. Today’s agency leaders are making services more accessible, easy to navigate, and focused on providing quick and effective answers by establ...

Sponsored Content WebinarDV SOLUTIONS During this webinar, we'll highlight the following key points: Partnerships: We are inviting Primes, Apex Accelerators, Chamber of Commerce’s, Small Business Organizations and SMEs to partner with the Federal Forecasting App. Category & Subcategory Management: Partners would have their own dedicated categories & subcategories. Partners would have access to push notification features, current...

Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?

Are you interested in learning more about Requests for Information (RFIs) and how they can benefit your business? Join the Market Research as a Service (MRAS) team for an informative webinar titled "Making Market Research Easy - Enhancing Industry Partnerships." This webinar will provide innovative insights on how to respond to GSA's RFIs by sharing experts' tips and tricks on how to fill out these important surveys. By participating in this s...

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to he...