The Next Generation of the Government C...
How are government contact centers evolving to serve a new generation of citizens and residents? The President’s Management Agenda and rising consumer expectations have placed a renewed focus on improving experience to rebuild trust in government at all levels. At the heart of this work are improvements to the government contact center experience and operational efficiency. Agencies today are tasked with providing their customers with a...
Mark43 Webinar: The Power of Data
As agencies look to strengthen their partnerships with the communities they serve, efficient collection and reporting use of force event data has never been more critical. In addition to helping agencies meet their communities in the moment, agencies can also draw actionable insights from use of force data to identify future training opportunities, assess whether the deployment of force is working as intended, and much more.Join Mark43 for an...
Government Digital Insights USA Winter...
Recentering Service Delivery on the Citizen As the primary means by which citizens engage with the public sector; service delivery is essential to the trust and level of engagement between governments and citizens. As such, citizen-centric design, development, and delivery is critical in facilitating that trust and increasing access to essential services. As service delivery moves further into the digital realm, a strong digital transformation...
Streamline Licensing and Permitting Pro...
Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...
AWS Public Sector CIO/CTO Virtual Round...
Tune in for this virtual roundtable as AWS, Kinect Consulting, & Carahsoft discuss local government success with data and analytics. Local governments across the nation are undertaking data and analytics initiatives to improve planning, operations, citizen engagement, and services delivered. This interactive roundtable is designed to help IT leaders learn from data projects at other governments, and to identify their own government's poten...
4 Strategies to Spark Public Engagement
The squeaky wheel gets the oil as the adage goes. But what happens when that squeaky wheel only represents a small portion of your stakeholders? You could end up making a decision or policy change that causes problems for the greater body of your constituents. How can federal agencies mitigate the risks of only engaging with the most vocal of their stakeholders? To help, Granicus is bringing you 4 strategies to spark public engagement. These s...
Transforming Social Services: Building...
Legacy systems – some decades old – have long been a challenge for state and local health and human services agencies (HHS). COVID-19 put a dramatic spotlight on the issue: outdated technology couldn’t keep pace with overwhelming demand for social safety net services, failing both citizens and agency staff when they needed help most. As a result of the pandemic, agencies adopted new cloud-based technologies like video collabo...
Transforming Government Services: Featu...
Register now to hear how FSSA embarks on a purpose-built enterprise solution to replace email, spreadsheets, and access databases with automation and optimized processes. Hear from eImagine and FSSA as they collaborate with Salesforce for an enterprise solution that includes HoosierRx, Estate Recovery, Policy Consideration, Waiver Amendment, Rule Promulgation, State Plan Amendment, and Project Management Office.
Smart Cities Webinar Series
In today's rapidly evolving landscape, you live in two places, your city and online. A smart city model does the work of connecting your physical space to the digital world, using state-of-the-art technology to intertwine the business of government with the interest of citizens. From faster traffic to improved permitting, adopting the smart city model will make your city a better place to live, online and off. Implementing smart city initiati...
Creating a Connected Culture in Times o...
The next generation of work culture will fuse this customer experience data with real-org employee experience data. Lead by listening. How might we improve the way we communicate and connect to one another during times of uncertainty? In addition to the annual Federal Employee Viewpoint Survey, how are we seeking to understand our employee’s health and wellbeing? It’s challenging to live in a state of ongoing “crisis” a...
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