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What CX Metrics Actually Matter and How...
Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have the right metrics in place. Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government l...
January 22, 2024
Organizer: GovLoop
Location: Webcast
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45th MMA Annual Meeting & Trade Show
The Annual Meeting has many popular features: A range of informative and timely workshops Compelling and inspiring speakers A general business meeting and important policy discussions A robust Trade Show featuring the latest services andsolutions for cities and towns The MMA’s Annual Meeting is a great opportunity for local officials to: Learn about solutions to problems facing your community Meet people who can assist you with resources...
January 19-20, 2024
Organizer: Massachusetts Municipal Association
Location: Boston, MA
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Shenandoah Valley Small Business Breakf...
Join Capture Management Expert and SCCF for a morning of discussion about doing business in the Shenandoah Valley. What do you need to grow your business? What are some of the biggest challenges you have? Do you have ideas on how to grow small business representation in Shenandoah County?
January 17, 2024
Organizer: Capture Management Expert, LLC
Location: Mt. Jackson, VA
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Making Customer Distributed Technologie...
Your customers’ distributed technologies can help utilities increase efficiency, improve grid resilience, integrate renewable energy sources, and more. They can also present many challenges—and a successful customer program requires careful planning and effective communication. Join AIQUEOUS CSO Jonathan Kleinman for a one-hour presentation where he’ll share how your utility can maximize the benefits of customer-distributed t...
December 13, 2023
Organizer: Apogee Interactive
Location: Webcast
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5 Practical Steps to Enhance the Govern...
The desire to improve the government experience (GX) is there, as well as the technology capabilities, but many departments struggle with where to begin. Your data is a good place to start. Agencies with effective data management solutions in place ensure their government experience initiatives are data-centric and aligned with best practices. Join us online Tuesday, December 12 at 2 p.m. ET/11 a.m. PT to learn practical insights for better ci...
December 12, 2023
Organizer: GovLoop | Informatica
Location: Webcast
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5 Biggest Barriers Unveiled
Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.
December 12, 2023
Organizer: GovLoop
Location: Webcast
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CX Summit 2023: Digital Transformation...
The past three years have accelerated the pace of change in federal technology which has enabled virtual talent and qualified workforce, access and utilization of multiple digital channels, and a revitalization of customer experience across multiple services. In our new world, each of these elements are imperative in order to function in the work environment. Even Clare Martorana, Federal CIO at Office of Management Budget commented that only...
December 7, 2023
Organizer: ACT-IAC
Location: Arlington, VA
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Development Conference
Constant changes and challenges are confronting the international development community, whether due to the ripple effects of the invasion of the Ukraine, COVID-19 staffing and variant issues, the impacts of new Localization initiatives, other pressing matters. Now more than ever, it is vital to hear directly from senior government leaders at this year’s annual Development Conference.
November 9, 2023
Organizer: Professional Services Council
Location: Arlington, VA
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Getting Government Agencies on Track wi...
For the private sector, improving customer experience (CX) is a chief way to gain customer trust and increase satisfaction. The same holds true for governments and constituents. Enhancing constituent experiences can help governments gain public confidence – an especially important mandate for agencies overcoming the distrust and wariness that currently plague many resident engagements. Explore research-backed insights on how technology c...
November 8, 2023
Organizer: Government Technology
Location: Webcast
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Child Assistance Transformation Webinar
Government entities have long faced challenges when it comes to providing eligible families with the full scope of childcare services available. Using digital service delivery enables governments to serve citizens in near real-time. Governments can promote programs through multiple channels while also speeding up the number of transactions and providing greater access to working parents, who may not be able to visit government offices during t...
October 26, 2023
Organizer: Public Sector Network
Location: Webcast
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