Transforming the U.S. healthcare system into one that delivers quality care, world-class results, and improved customer experiences (CX) for millions of people is an ongoing journey for the nation and the federal agencies, which are a large component of that system. The pandemic exposed deep cracks in the healthcare system that forced federal agencies and stakeholders in every part of the ecosystem to implement new technologies and protocols,...

When a national healthcare system undergoes a major disruptive event, such as a pandemic, the experience can catalyze positive, transformative change, especially if the event is severe and persists for years. COVID-19 has been a disruptor like no other. In addition to the misery it has visited upon the world, the pandemic has created a rare opportunity to transform and modernize a sprawling healthcare system that has been stubbornly slow to ch...

The Transformation Agenda: Emerging Strategies for the Next Wave of Health IT Transformation is on the agenda in government healthcare. Digital services, automation, analytics and artificial intelligence are just a few of the technologies that are beginning to have a major impact on nearly every aspect of healthcare, from medical research to operational management and patient care. But transformation requires more than new technology. AFCEA Be...

AFCEA Bethesda's Monthly Breakfast series features panel discussions led by senior-executive government representatives. The goals of the event series are to foster better inter-agency communication, share best practices and lessons learned and identify mission-critical IT issues affecting the federal IT community. With speakers drawn largely from federal civilian agencies, the panel format offers a compelling snapshot of multiple agency persp...