In March 2022, the U.S. Department of Justice stated“Inaccessible web content and/or documents means that people with disabilities are denied equal access to information. An inaccessible website and documents can exclude people just as much as steps at an entrance to a physical location”. How is your organization addressing document accessibility, security, and usability? How are you leveraging your document as a digital ambassador...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...