In order to stay competitive in a global economy companies are depending more and more on their Customer care services centers to drive greater productivity, improved performance, provide lower costs and find new avenues for value, such as innovation. As a result Customer Services Centers are under constant pressure to meet the increasing demands of delivering quality and service while also being asked to add further value beyond cost reductio...

Profile Governments, international organizations and the private sector are encouraged to support the benefits of international trade and e-business; motivate private sector speculations, foster new applications, content development and public/private partnerships owing to the tremendous growth and development of the ICT sector that create various challenges for the organizations in the modern era of globalization. 'Datamatix Gitex Conference...