Turn mission critical insights into action that drives impact. Now more than ever it is essential to increase efficiency, measure ROI, and personalize experience in order to build trust. Hear from public sector leaders how they are hardwiring CX and EX insights into the culture and operations of their organization. Agency leaders are now empowered to engage in real-time through direct dashboard access. With actionable and predictive data analy...

The next generation of work culture will fuse this customer experience data with real-org employee experience data. Lead by listening. How might we improve the way we communicate and connect to one another during times of uncertainty? In addition to the annual Federal Employee Viewpoint Survey, how are we seeking to understand our employee’s health and wellbeing? It’s challenging to live in a state of ongoing “crisis” a...

What's in the power of a nudge? Government agencies spend millions of dollars each year in effort to support the public everyday and in times of emergency. How are government agencies improving their understanding of how people process information and make decisions, and how agencies can design and administer programs? Government agencies are optimizing performance by leveraging the knowledge of human behavior, like nudges, to improve how they...

Lou Carbone is a renowned expert in understanding and leveraging the unconscious clues and signals from customers and employees when designing new experiences. By understanding the unvocalized needs of stakeholders (i.e., citizens, veterans, seniors, employees etc.) you can create government experiences that connect with your customers and employees, making them feel significant and heard. Lou will share his concepts, built on decades of resea...

What gets measured gets funded. As agencies continue to pursue excellence in their delivery of services, leveraging the strategies and practices used in the business discipline of customer experience (CX) becomes essential. A well-defined CX program highlights the importance of internal experiences critical to delivering on the promise. The government can save millions by reducing duplication and redundancies while providing the public a clear...

Join us live on May 13th, 2020 at 9am PDT for the Experience '20 virtual summit. Hear about our latest product innovations, deep dive into our Power Up Sessions, and meet with Medallia experts 1:1. Explore new and existing powerful product capabilities of the Medallia platform. Join fireside chat sessions and hear from thought leaders in the world of experience.

2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...