Shared Services Summit 2024 - Shaping t...
DESCRIPTION: The Shared Services concept of sharing a service or critical expertise across multiple business or mission functions within a particular agency or across multiple agencies has been around for many years with the intent of building high-quality capacity through economies of scale. The goal for Shared Services is to improve quality, consistency, and timeliness, reduce duplicative investments, and provide cost effectiveness of servic...
March 21, 2024
Organizer:
ACT-IAC Location:
Reston, VA
Pillars of Modernization
IT modernization remains a critical component for federal agencies looking to improve operational efficiencies, digitize customer experiences and bolster service delivery and government operations. Beyond the technology changes, these efforts are normally complex and fraught with policy, legal, budgetary and workforce challenges, and can take years to fully accomplish. How can agencies successfully navigate the complex maze of technology, proc...
March 21, 2024
Organizer:
Nextgov/FCW Location:
Virtual
AI for Government Summit: Taking the Le...
No matter how quickly technology has changed over the past few decades, nothing matches the speed with which AI has begun to transform how agencies operate. In response to the changing landscape, in October 2023, the Biden administration released two frameworks, the Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence and the Office of Science and Technology Policy’s Blueprint for an AI Bill...
Government Customer Experience & Engage...
As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...
June 6, 2024
Organizer:
Carahsoft Location:
Washington, DC
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