22 past events found
+ 1 upcoming event found
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CX Summit 2023: Digital Transformation...
The past three years have accelerated the pace of change in federal technology which has enabled virtual talent and qualified workforce, access and utilization of multiple digital channels, and a revitalization of customer experience across multiple services. In our new world, each of these elements are imperative in order to function in the work environment. Even Clare Martorana, Federal CIO at Office of Management Budget commented that only...
December 7, 2023
Organizer: ACT-IAC
Location: Arlington, VA
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Government Customer Experience & Engage...
Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...
June 1, 2023
Organizer: GovExec 360
Location: Washington, DC
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Bringing a Product Management Mindset t...
Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management. Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long per...
March 7, 2023
Organizer: FEDINSIDER
Location: Webcast
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Business Development Masterclass
BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...
November 29 - December 8, 2022
Organizer: Hi-Q Group LLC
Location: Virtual
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FedTalks 2022
The federal government is experiencing unprecedented transformation as agencies look to defend against complex cyberattacks, all while envisioning more innovative ways to deliver services to taxpayers using modern technologies. Hear from the influential leaders and bright minds at the heart of this digital transformation August 24 at FedTalks — the largest annual gathering of C-suite leaders in the government, tech and academic communit...
August 24, 2022
Organizer: FedScoop
Location: Arlington, VA
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How to Improve the Government Customer'...
Words like “bureaucracy” and “red tape” often come to mind when folks think about government, but the quality of customer service is changing – for the better. In December 2021, the White House issued its "Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government." In conjunction with the President's Management Agenda addressing customer experience, agencies ha...
April 11, 2022
Organizer: FEDINSIDER
Location: Webcast
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Prioritizing Smooth Delivery of Custome...
Better customer experiences build trust in government programs When the White House issued its Executive Order on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” in December 2021, almost three dozen agencies across 17 departments were designated High Impact Service Providers (HISPs) – agencies which, because of their large customer bases or critical services (or both), have a sig...
March 29, 2022
Organizer: FEDINSIDER
Location: Webcast
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GASB Update Webinar
Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...
February 2, 2022
Organizer: Association of Government Accountants (AGA)
Location: Webcast
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Easing the Burden of Audits with Human-...
Every federal agency recognizes that being audited is an often painful, always time-consuming process. The Department of Defense, for instance, has failed four audits in a row – but it is making progress after decades to keep its financial house in order. A Government Accountability Office report in 2020 identified several challenges that make it harder for agencies to earn clean fiscal bills of health, including problems with their fina...
January 20, 2022
Organizer: FEDINSIDER
Location: Webcast
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Uniform Guidance Webinar
Please visit our website for the most up-to-date- information! AGA is the member organization for government financial management professionals. We lead and encourage change that benefits our field and all citizens. Our training events, professional certification, publications and ongoing education help members build their skills and advance their careers. Who we are Our members work in government financial management across sectors and worldw...
January 12, 2022
Organizer: Association of Government Accountants (AGA)
Location: Webcast
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