The healthcare ecosystem is facing budget and staffing concerns; has interest in expanding technology capabilities to provide a better intersection between technology, healthcare, the provider and the patient; is experiencing repeated issues with intrusion, privacy and security; and has an undivided interest in sharing data throughout the entire healthcare network. To accomplish these goals and objectives, and maintain an increasingly complex...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...