As the new presidential administration begins its term, federal agencies are poised for shifts in leadership priorities and strategic direction. This period of transition brings a renewed emphasis on leveraging technology to enhance government operations and public services. From artificial intelligence (AI) to cloud computing and cybersecurity, cutting-edge technologies offer transformative opportunities to modernize processes, improve effici...

In an era of escalating cyber threats, public sector agencies must not only meet compliance mandates but also strengthen their defenses across a complex and ever-evolving landscape. With the integration of artificial intelligence, the push for Zero Trust, and the need to secure cloud environments and the supply chain, the public sector faces new challenges in ensuring resilience while improving cost and technology efficiencies. This year...

As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the gov...

As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the gov...