Successful federal modernization requires an artful blend of people, process, and technology—with a relentless focus on enabling business transformation. A “digital playbook” can provide a comprehensive guide to the process, describing both overarching strategy and tactical approaches. Using a templatized technology strategy can boost mission outcomes while humanizing data-driven modernization and leveraging artificial intell...

Project Management Innovation Conference Conference Theme: Project Management: Bridging Communities, Cultures, and Continents. The Center for Project Management Innovation is excited to announce the third annual Project Management Innovation Conference 2024, scheduled for Tuesday-Wednesday, May 14-15, 2024. Schedule: (Day 1): Tuesday, May 14th, 12:00 pm – 4:00 pm, EST/EDT (Day 2): Wednesday, May 15, 9:00 am – 4:00 pm, EST/EDT This...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...