The federal government is in the midst of a digital transformation that has the potential to reinvent the way agencies provide citizen services and perform their most essential functions. Guided by the top priorities of the White House, leaders across the federal government are embracing modern technologies like AI and the cloud, fortifying cybersecurity by shifting to zero-trust architectures and prioritizing user experience in digital servic...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...