Successful federal modernization requires an artful blend of people, process, and technology—with a relentless focus on enabling business transformation. A “digital playbook” can provide a comprehensive guide to the process, describing both overarching strategy and tactical approaches. Using a templatized technology strategy can boost mission outcomes while humanizing data-driven modernization and leveraging artificial intell...

No matter how quickly technology has changed over the past few decades, nothing matches the speed with which AI has begun to transform how agencies operate. In response to the changing landscape, in October 2023, the Biden administration released two frameworks, the Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence and the Office of Science and Technology Policy’s Blueprint for an AI Bill...

The healthcare ecosystem is facing budget and staffing concerns; has interest in expanding technology capabilities to provide a better intersection between technology, healthcare, the provider and the patient; is experiencing repeated issues with intrusion, privacy and security; and has an undivided interest in sharing data throughout the entire healthcare network. To accomplish these goals and objectives, and maintain an increasingly complex...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...