Digitizing government services provides a unique opportunity to engage and serve the public. Prioritizing multi-channel outreach strategies has helped agencies to better engage with their vast audiences and underserved communities. Building an inclusive, transparent government starts with strategic communications that reach people where they are most. Governments benefit from creating thoughtful interactions that provide updates to enhance the...

A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver excellent, equitable, and secure citizen services an 'A'”. Alleviating customer burden can be challenging. Join Granicus for a complimentary webinar to hear from a government experience expert about how antic...