As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...

Join the top decision-makers from government and tech at FedScoop’s ITModTalks as they discuss ongoing efforts in federal IT modernization, the continued move to modern, cloud-based systems, and what is in store with emerging technologies like artificial intelligence. IT modernization tops the list of priorities under the Biden administration. Not only do modern systems and software play an invaluable role in delivering the services Amer...