In the last eight years, tens of millions more Americans are online, and mobile devices continue to radically change how citizens interact with government. The Administration’s digital strategy is pushing agencies to deliver better services at a lower cost, whether the mission is to support the warfighter overseas, to teach in classrooms more efficiently, or to assist in ending homelessness, and ever-smarter mobile devices are part of th...

Overview: On January 20, 2017 there will be a new President of the United States, but beneath the surface the transition period really has already begun. The last year of a President’s term poses both great dangers and opportunities for career civil servants, and the higher rank of those civil servants, the greater are both the opportunities and the risks. As outgoing political appointees focus intensely on both getting a new job outsid...

Overview: The volume of message data in government departments is expanding exponentially. What if real-time analysis of your email or social media systems could automatically alert you to pending litigation or insider threats? How would you investigate these? How would you determine everyone involved? Being able to detect and stop these threats before they manifest could save your department millions annually, and save your reputation. In th...

Gain a better understanding of the top issues faced in Texas employment law. Technology continues to change the practice of law and the way employers conduct business. Social media presents new issues in the workplace. Employers need be aware of and begin to understand how to identify potential problems stemming from technology and social media. They should also be able to assess the risk versus any potential benefit in utilizing social media....

The Government Chief Data Office Training Workshop: Leveraging Data Assets and Implementing a Data-Centric Strategy for Your Agency This one day Potomac Forum workshop will focus on the Chief Data Officer and highlight the importance of several factors that are instrumental to overcoming data challenges at your agency, i.e. The right leadership: The Chief Data Officer Challenges associated with this role and how to overcome them How to create...

Today, what a brand says, does, and the capabilities it enables digitally are essential in creating trust with consumers. Accessibility, functionality and customer experience all converge to create a strong brand that consumers trust. So how do we develop, promote and create a good brand to our government clients? Join Mr. Gal Borenstein of the Borenstein Group for an unique look into building a trusted brand that your company can leverage.

Every government agency faces the need to train and enable its workforce. Doing this effectively is a challenge because so much of the expertise resides with its people rather than in structured learning courses. Knowledge needs to flow horizontally across peers; not just vertically. Yet most social knowledge transfer today gets lost in emails, instant messages or conversations around the water cooler. During this session, you’ll learn h...

There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement. DGI's 15th Government Customer Service Conference -- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer and citizen servic...

Knowledge Management practices in the Federal Government have the potential to dramatically impact service-delivery and our nation's security. By enhancing KM strategies, government agencies can more effectively collect, organize, preserve, share and analyze data and institutional knowledge of the agency and its employees to benefit current and future projects. These benefits would result in improved communications, operations, decision making...

Overview of the Workshop: This one day Potomac Forum workshop will focus on the Chief Data Officer and highlight the importance of several factors that are instrumental to overcoming data challenges at your agency, i.e. The right leadership: The Chief Data Officer Challenges associated with this role and how to overcome them How to create a comprehensive data-centric strategy How to develop a roadmap and gain support for these initiatives The...