10 webcasts found
+ 13 past events found
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Modernizing Citizen Experiences with Cl...
The explosion of devices and communication channels in recent years presents government with a serious dilemma: How do agencies interact with citizens who increasingly rely on smartphones and tablets for public services? Citizens expect government agencies to meet them on their terms, and today that means a quality customer experience (CX) that’s digital, seamless and unfolds on any channel, device or platform they choose. More important...
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Full API Lifecycle Management with Red...
Join Red Hat and Carahsoft to explore how Red Hat Integration, an API-centric solution, supports the full spectrum of modern application development. Manav Kumar, a senior solutions architect at Red Hat with over 18 years of experience implementing enterprise integration solutions, will address: The benefit and value of APIs API lifecycle management and API first-design approach How to design, build and deploy your APIs Ways to control your AP...
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Meet Citizen Expectations With Personal...
Public expectations are driving government agencies to modernize their email outreach and engagement. Agencies who modernize their email communications can help more people access more services while serving the unique needs of many at scale. By mapping out the milestones of the citizen journey, agencies can predict what information citizens will need at every turn, enabling proactive communication connections and the expedited delivery of per...
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Dragon Speech Recognition: Increased Pr...
Join us for this webinar and see how Dragon Speech Recognition Solutions enables you to keep up with documentation productivity and generate reports with higher detail and accuracy while accelerating professional documentation. From transcribing committee meetings and correspondence to drafting hearing notes and reports, Dragon Speech Recognition Solutions let you do it all—faster and more efficiently. You can increase your productivity...
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Analytics for the Next Stage of Crisis...
Most of our lives have drastically shifted this year. Along with the impact to family and health to consider, many government customers have a workplace that has shifted from face-to-face interactions to a remote environment. In these challenging times, the mission to learn from mass quantities of data and communicate with citizens is more important than ever. That data is nothing if we do not make it actionable and use it to provide improved...
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Captivating Video Editing with Adobe Pr...
Communicating with citizens and employees is a critical function of government agencies, from emergency response to educating the public on agency processes. The National Aeronautics and Space Administration (NASA) was able to produce a successful video series using the industry-leading video editing software, Adobe Premiere Pro. Video communication makes NASA's scientific content more approachable even when the subject matter is highly techni...
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Improving the Customer Experience - Digitally
Technological advances are altering employee and citizen expectations. Hand-held devices allow users to obtain what they want, when they want it and, in the desired format. Citizens are spending more time online than ever before and have come to expect equal service capabilities from government and the private sector. Modern technology has placed the digital customer experience front and center. The Digital Experience is the sum of digital int...
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Adobe Experience Makers DHS Workshop Series
Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three of these on-demand webinars in this Department of Homelan...
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Using Data and Digital Services to Improve CX
A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one agency is utilizing data to implement digital services to improve internal and external CX. Topics covered include how CX projects are identified, teamwork required, digital service development and implementation, and associ...
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How to Scale and Modernize Agency Infra...
When migrating legacy, on-premise infrastructure to AWS Cloud, it is imperative for government agencies to implement new monitoring and alerting frameworks to reflect the nature of the new Cloud environment. This informative webinar will showcase how to seamlessly modernize, migrate and scale cloud infrastructure to deliver reliable, secure and user-friendly FedRAMP compliant citizen services. The presentation will include a government case st...
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