Customers expect the same level of service and convenience as private sector services. How can the public sector keep up? The public sector in Australia is under increasing pressure to deliver more effective, efficient and responsive public services. Government organisations at all levels are prioritising the customer experience. Digital technologies play a key role in the process, as they have the ability to transform the way the public secto...

The public sector has moved beyond using data to illustrate what we know today we are leveraging analytics to inform the future. Join the next stage in the government data conversation and learn how to boost analytics capability to support process optimisation, discover new insights and drive transformation within an increasingly digitised government. In a time where data is reshaping the way the public and private sector do business, the Adva...

Local governments have undergone considerable transformation of late, with amalgamations and changes in policy, process, reviews and auditing. In addition to this, recent rate capping and funding cuts have propelled councils to find alternative methods of operating more effectively. Business improvement provides an opportunity to consolidate strategic planning to reduce waste and achieve better service outcomes for their customers. The Busines...

The Organisational Open Garden: Internal Communication and Employee Engagement 31 Oct - 2 Nov 2017, Novotel Sydney Central, Australia The Latest Technologies, Methods and Wisdom to be Effective with the Shifting Landscape http://www.arkgroupaustralia.com.au/events/opengardenaustralia/ Case studies, strategies and interactive sessions from: Dell RACQ Medibank Pulling Force Victoria Police Engage & Grow SWOOP Analytics Chubb Australasia BPS...

When former US President Obama passed the Project Management Improvement and Accountability Act last December, it affirmed the professionalisation and value of project management within the US government. In Australia, the public sector is also recognising the need to improve project, program and portfolio management as a way to increase transparency, align budgets, manage risk and ensure benefits realisation across its numerous transformatio...

The lending market is more competitive than ever before, with smaller margins, decreased cash rates, and the threat of disruptors challenging traditional lending models. With this change in focus, customer experience is now the biggest means for banks, credit unions, mutual funds and mortgage brokers to differentiate from the competition and ultimately maximise market share. Loan Origination Excellence will bring lending specialists together t...

Overview: Supplier selection and management is one of the critical issues for medical device manufacturers. Suppliers provide materials and services to the device manufacturer, which means that they can be critical to performance and delivery of your device. Neither the FDA nor your notified body regulates your suppliers (with a few exceptions). They expect you to have an effective process to ensure your suppliers perform in the regulatory env...

Course "Validation and Part 11 Compliance of Computer Systems and Data” has been pre-approved by RAPS as eligible for up to 12 credits towards a participant's RAC recertification upon full completion. GlobalCompliancePanel Refer a Friend Program: Any Customer to 3 Referrals "Can Participate 2 Days Seminar for free of Cost Overview: Analytical equipment should be qualified and computer systems should be validated to demonstrate suitabilit...

Governments around Australia have made building social cohesion and tackling extremism a top priority. This conference will explore what the evidence tells us about what’s working in these areas as well as where the gaps are and how we can overcome them. There will be a strong focus on the experience of young people and how we can work more effectively with them. “Extremism is a challenge all Australians must address… We are...

Practical discussion to help transform your service delivery capability Following the creation of the DTO and the increase in state wide digital agendas, service delivery is now one of the hottest topics in the Public Sector. At the centre of this agenda is the need to provide services which are simpler, faster and easier to use. These services must be built with the user in mind, and Government must provide a service which consistently meets...