Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

Please visit our website for the most up-to-date registration information! Largest annual gathering of Maryland city/town officials representing over 130 different municipalities. Attendees look to conference exhibitors for the latest products and services available for their residents.

To protect the health and safety of attendees, this event has been postponed due to COVID-19 concerns. The Women Who Win are fearless The Women Who Win do not take no for an answer The Women Who Win make boss moves seven days a week The Women Who Win in Government and Business will be winning at the Small Business Connection Series set for Thursday; March 19, 2020 from 9am – 1pm. Hear stories of trials & triumphs shared by ladies who...

Join us for our 15th Annual AAFEA SES Professional Development Workshop where our focus is Providing a Blueprint for Leadership Success. The workshops complete agenda available on our event website.

The 3rd annual Next Generation Water Summit will be held on June 12-June 14, 2019. The Summit focuses on water conservation and water reuse in the arid Southwest. It brings together builders, designers, architects and water professionals to share best practices and brainstorm new ones through charrettes. The June 13th keynote address will be given by Radhika Fox, Chief Executive Officer of the US Water Alliance. A national non-profit, the Alli...